Setup procedures to improve customer service and operations. Summary : Focused Director Of Sales & Operations with 12+ years of experience managing key account relationships and driving process improvements across the order-to-cash lifecycle for a commercial parts/equipment distributor and manufacturer. Developed new QSR restaurant and catering division which included a two-room banquet facility seating 200+. Initiate business plan, establish operational objectives, exercise control over and formulate policy for Sales Ops team to, Project management (PMP preferred) methodology utilization, Build long term development and succession plans, Collaborate with key stakeholders both internal and external, Guided by long term objectives and business requirements – analyzes impact of new or anticipated strategies and decisions, Prerequisite Degree or Master in Business Studies, Marketing, or a related professional qualification; MBA Preferred, Possess strong sales operations, analytical skills and retail business acumen, Strong people manager to lead, motivate and develop the team, Knowledge in Six Sigma/LEAN/BPI will be added advantages, Have a maniacal focus on growing car count at every Midas while employing proper strategies to enable Midas franchisees to say yes to every customer, Assist DVPs and Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures, Collaborate with DVPs on Change Management in the transformation of their respective divisions, Develop strategies to transform the Midas Business Model from a “basic service shop” to a full service tire destination and total car care retailer; coaching, training, and developing Division Sales teams on how to become world class Tire Retailers in a service based environment, Oversee the U.S. and Canadian Operations and Mexico Call Center: Handles a wide range of transition obstacles within in the U.S. Canada and Mexico. Key decision maker in multiple large-scale integrations, including organizational realignments, SAP system. Assists sales management in understanding process bottlenecks and inconsistencies. Comfortably in a rapidly growing and changing environment, Possesses high ethics, integrity, humility and desire to work as a team player, Excellent people management skills with an ability to prioritize and delegate, Experience managing employees located in globally remote offices, Demonstrated operational process thought leader who can conceptualize, initiate and drive change in a matrix organization environment, PMP certification or equivalent certification or work experience a plus, Ensure high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the EMEA Sales organization. Alternatively, thorough demonstration of advanced skills, Provides leadership to the sales organization, and counsel to the Chief Revenue Officer and Head of Sales Operations to implement sales organization objectives that appropriately reflect the goals, Collaborates with sales leaders to drive practices and programs to improve sales effectiveness and KPI’s, Collaborates with sales and BG leaders to drive metrics, training, tools, and practices that drive growth of our Global Partners business, In support of the Head of Sales Operations, manage the evolution of the TiVo Deals Desk and associated processes around pricing strategy and execution, Assists in the development of a new sales compensation plan. Key decision maker in design, deployment, and execution of sales programs. Field sales experience, Ability to initiate, direct and coordinate team efforts necessary, Work with Sales and Finance teams to develop and administer the company's sales forecast, revenue plan, and cost analysis, Own the accountability of structure, information dissemination and general operations for the sales organization as it supports and enables inside and outside sales teams, Document overall sales process & workflow and any interaction required with other business units. Developed and optimized tools to enable strong sales success through effective use of Hubspot and salesforce. Engage with members of the Senior Management team and local management teams to provide information, analysis and recommendations on various business projects A charismatic and energetic sales director with a proven track record of consistently winning high levels of business within a competitive market place. Sign Up Proven track record and experience with implementing and enabling new initiatives. Work Experience. Director of Sales operation must be proficient in basic computer programs, multitasking to handle a variety of sales operations projects at the same time and pay strong attention to details. Facilitating strategic partnerships to maximize market share, product adoption, customer health, and brand awareness. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. 29,834 Director of Sales Operations jobs available on Indeed.com. Resume Templates; Operations Manager Resume Templates; We have put together a number of resume samples and templates in Word and PDF. Summary : Director Of Sales Operations with 14 plus years of experience. Lead a sales operations organization to optimize engagement strategy and efficiency. 04/2010 – 07/2013. Reduced bottom line losses by over $800k by streamlining operational systems that initiated organizations SOPs. Lead and Direct all activities with the guidance of the Midas VP and General Manager, Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams:Creates the overall strategy to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA, Franchise Integration:Leads and directs the day to day activities of the Field Operations Specialist. Resume SamplesThis page provides you with Director Of Operations resume samples to use to create your own resume with our easy-to-use resume builder. A Bachelor’s degree in the related field is normally seen in the Director of Sales operation Resume. 10 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. (ie: samples/promo items), Oversee sku lists, bonus gratis and troubleshoot Gratis issues, Oversee Tester Maintenance budget which includes tester units, everyday print material, standard display items and hygienic supplies, Oversee Uniform budgets, inventory, allocations, Conduct Monthly meeting with Store Design to identify upcoming remodels/new store openings, Work with Store Design on counter layout and define needs, NAO Tester orders – review and approve with Sales Operations Assistant Manager, Plan and execute Leading Clinique seasonal meeting for all new Account Executives and Education Executives in partnership with Education counterpart, Position requires 8+ years related experience, Demonstrates ownership of programs; embracing both big picture and follow through on details, Excellent written and oral communication skills, budget management and negotiation skills are imperative, Ability to work with all levels of Management, Project management and change acceptance by working closely with diverse user groups including Executive Management, Sales and Branch Management, Marketing, Finance, and Legal to deliver timely, accurate, and actionable business operations to increase sales productivity and realize efficiencies, Provide sales management and teams with the tools required to track, plan, forecast and measure their business and performance. Grew sales through the development of relationships with existing corporate and social catering clientele, as well as brought in new leads by initiating contact with businesses and organizations. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Directed the implementation of salesforce resulting in more efficient, real-time reporting of sales prospects. Managed team of 20 of professionals consisting of sales, customer service, MPs, and marketing. sales. Master Degree preferred, 10+ years of management experience in the textile/licensed apparel business, 5+ years of experience in working with the “local” business systems, Lead operations team and serve as a trusted advisor for GTM and sales leadership, Pricing approvals that ensure corporate margin requirements are adhered to, P&L management through partnership with FP&A and GTM leadership to ensure financial commitments are fulfilled, The sales forecasting process across platforms and field, Serve as a chief-of staff to RVPs and VPs of sales to ensure sales organizations run smoothly, Help to maintain sales results by rep, by platform, account and team and provide YOY analysis as well as other KPIs, Lead weekly forecast consolidation; providing forecast analysis to guide forecasting decisions. Skills include client relationship management as well as empowering staff ranging from agents to VP level to maximize performance and exceed Key Performance Indicators. Maintain a consistent growth path with a company revolutionizing their industry. to ensure corporate sales compliance, Flexible and open to change and new information; adapts behavior and work methods accordingly, Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively, Identifies and analyzes problems; distinguishes between relevant and irrelevant information, Leadership and oversight of our sample management and car programs, Ongoing management and continued evolution of our CRM (Veeva), Contribute to the change management, communications, and training of key tools, Work with Sales Analytics, IT, HR, Legal and Finance on cross functional solutions, Assisting in the administration and support field based technology tools, Support of sales force crediting, alignment and reporting, Bachelor’s degree required. Skills : P&L, SAAS, Six Sigma, Sales Management, Sales Support, Sales Operations, Forecasting, Change Management, Process Improvement, Collaboration, Relationship Building, Relationship Management, New Business Development, Outsourcing, Channel Marketing, Cross-Functional Team Leadership, Critical Thinking, Crisis Management, Talent Acquisition. Maintained positive guest relations and presents an image through our employees which reflects the country inns suites by Carlson philosophy. Directed a team of 3 Account Executives who provided business intelligence for our sales staff and executive management. Director Of Operations Resume Examples Directors of Operations are senior executives who oversee the production of goods or service delivery in an enterprise. Below you'll find our how-to section that will guide you through each section of a Director Of Operations resume. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organisation, Provide support for sales teams regarding deal structure to ensure financial responsibility while reasonably accommodating the customer needs, Support the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources, Provide analytical support and leadership to improve strategies, coverage models and sales team configurations to maximise sales effectiveness, Ensure all sales organisation objectives are assigned in a timely fashion, Partner with Sales leadership team to identify opportunities for process improvement; facilitate the successful implementation of new programs through the sales organisation by ensuring a well-defined, efficient sales process, Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organisation, Work closely with sales management to optimise the effectiveness of the company’s investments, Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organisation’s efficient operation and success, Demonstrated expertise and success in the analysis, design, and automation of business processes, Experience pulling and creating sales reports in Salesforce.com, Relevant SaaS Sales Operations experience, Strong business skills and knowledge preferably in a software business. Preparing, maintaining, and reviewing the purchasing files, report price lists, tracking the status of requisitions, contracts/orders, locating suppliers, approving bills for payment, monitoring contractor performance and in-house inventory forms. Defined strategy and business plan for a sales team. Facilitate an organization of continuous process improvement, Conduct strategic analysis of sales performance and market trends in support of NSD and leadership objectives, Provide proactive management of project and leverage/share best practices whenever possible, Facilitate communication and training to field per management direction, Assist project business lead in managing the project's budget. CRM; direct the strategies and tactics that will help to drive industry leading owner loyalty, Volkswagen Academy; oversee strategic direction of the Academy training programs to ensure the implementation of Certification, product and customer experience training programs, In partnership with Volkswagen Executive Leadership, develop wholesale and retail sales strategy for the field organization in support of VW objectives and business plans, Link the strategy for Dealer and Network Development with Dealer Relations, Customer Experience and CRM to ensure that Volkswagen is seen as the Partner of Choice for Dealer Principals and automotive groups, and positioned for commercial success with our customers, Oversee the Volkswagen Academy to ensure that our dealers are equipped with world class sales and after sales training through certification, curriculum design, and program delivery, Evaluate current business practices and processes across all channels of sales operations to maximize sales potential, Collaborate with departments such as Distribution & Pricing and Incentives to establish strategy and plans related to overall sales growth, Collaborate and influence with the production planning department to ensure the team is effective in negotiating the production of the right car, at the right place, at the right time and then orders are subsequently fulfilled, Collaborate and influence with the VW Regional Leadership to ensure that corporate objectives are matched to regional deliverables across Network, CRM, Customer Experience, and Dealer relations in order to best position Volkswagen for sales success, Responsible for overseeing all aspects of Network Development to include, 15 years of relevant experience with 10 years of leadership experience, 15 + years of experience in the Automotive industry. Establishes Sales compensation program rules, policies and procedures, and ensures timely and accurate commission processing. Build validations for data and process to manage and monitor usage to accurately represent sales, Provide business support on systems and processes, 5-7 years minimum related experience—preferably in sales or media operations, project management, system development or similar field, Program management experience with demonstrated ability to handle multiple projects, Strong quantitative, analytical, and problem solving skills, Familiar with Salesforce.com or competitive CRM tools, 7 years of progressively increasing responsibility as it relates to communication programs and project management experience for a sales organization. Headline : A results-oriented manager with 10+ years of experience planning, profit, and loss managing, organizing, and managing high-volume teams/ business operations, highly motivated quality oriented professional recognized for achievement in areas of sales execution support, demand and supply, multi-tasking, warehouse logistics, organization and management of critical tasks. Explored new business development avenues and channel sales opportunities. Summary : Director Of Sales & Operations with over 10 years experience looking to obtain a rewarding position in a well- established organization that will enable the utilization of my knowledge in the hospitality industry. Works closely with sales management to optimize the effectiveness of the firm’s technology investments, Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures, Proven experience working with finance, customer service and manufacturing, Highly organized with an obsessive attention to details, Experience with Salesforce and/or similar CRM systems, Enjoys the pace and excitement of working with a sales force within a high-growth business, Strong problem solving and collaboration skills, Coordinate sales forecasting, planning, and budgeting processes used within the sales organisation. Seventeen years proven ability to build territories implement and execute winning sales strategies while managing key accounts and leading dynamic teams. Director Of Sales Resume Summary : Accomplished Director Of Sales with 12 plus years of experience, specializing in penetrating new markets and major market expansion. Reviewing requisition orders to verify accuracy, specifications, compare prices, delivery dates, and determine the best vendor. Initiated a program that standardized employee training and led to an increase in customer satisfaction by 100%. Experienced in business management, development, and sales my tenure will allow me to come an integral part of this organization. Summary : Extremely driven Director Of Sales Operations (interim) with 15 years of progressive sales support, business operations, reporting and data analysis experience. 08/2015 - … These areas provide services to SLD Licensed and adidas Team sales groups as well as internal personnel (apparel, headwear and M&N operations), Ability to communicate to all levels of personnel, Knowledge of internal systems and processes (SAMMS, Digital Asset Management, etc…), Ability to understand financial information and implications, Ability to organize and present work products in a meaningful and succinct manner, Bachelor’s Degree in Finance or related field. Provided daily business intelligence updates regarding prospects and clients to executive management as well as senior management in sales, operations, and client services. Used analytical tools and internal resources to determine performance. partnering with a Sales leaders, helping drive the business and initiatives, identifying areas of opportunity, coordinating activities, drawing conclusions for multiple inputs, deployment of sales resources (territory alignment etc. bi-monthly forecasts, pipeline status, etc…), Demonstrated ability to interact with and support senior leaders, Solid understanding of business process management best practices, documentation, and measuring continuous improvement, Very strong skill level with Microsoft Office, especially Excel, Lead Sales Operations to enable Convatec to be the most respected Medtech company, Support our Wound, Ostomy, Channel and Healthcare Systems business units, The scope of the role will include leading sales reporting and all Sales Operations – deployment, Fleet Management, sales analytics and incentive compensation, Ensure that platforms & systems provide the support & flexibility needed by the Sales & Marketing stakeholders, Lead, engage and manage the entire team – make an assessment on structure and skills; ensure open positions are filled with top talents, Establish effective relationships with business peers and functional peers to enhance business performance, Demonstrate strategic thinking, and instill standards of excellence at every level in the Commercial organization, Examine and analyze reporting from across the region to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks, Act as a resource and leader within the Commercial Operations Team, A Bachelor’s degree is required as a minimum and an MBA or advanced degree in Business or related discipline or equivalent education/experience is preferred, A minimum of 10 years of related sales operations management experience with a strong understanding of the USA market and environment and how the functions supports and drives a successful business, Experience with in Medical Technology Disposables is strongly preferred, Strong leadership and collaborative skills and behaviors are required to successfully partner with business leaders and peers, as well as to lead, engage and manage the entire commercial operations team, Must have strong written and verbal communication skills with the ability to clearly articulate with all levels of the organization, Proven superior analytical skills and strategic thinking skills to ensure sound business decisions are created, implemented and executed, Strong financial and business acumen to lead the pricing analytics and contracts team – providing direction, ensuring the team has the required skills, behaviors and talent to drive a competitive advantage through their contributions, A deep understanding of how the entire sales operation function works with, and impacts, the sales organization – and demonstrated ability to work effectively in this space, Strong technical skills and understanding as well as implementations of CRM systems and the needs of the sales organization as it relates to technologies, data and reports, Sound knowledge of the healthcare industry, internal and external markets and an understanding of the current environment with insight into future trends for the industry and the impact on the business and this particular function is required, Understand Dell EMC’s existing GTM / RTM models and growth / profitability objectives going forward, Ensure that the infrastructure and reporting capability is in place to drive the strategic business priorities. Formed fortified strategic partnerships w/fortune 500 companies to max new revenue streams. Skills : Salesforce.com, Project Management, Training & Development, Analytical, Reporting, Operations Management, Problem Solving, Communication, Cross-Functional Team Leadership, How to write Experience Section in Sales Resume, How to present Skills Section in Sales Resume, How to write Education Section in Sales Resume. Direct selling experience with a key customer required; in a leadership role preferred; sales strategy or sales operations experience preferred, Communication skills: Strong communication skills, able to deliver clear and concise presentations, describe actions needed; able to adjust approach to a variety of personalities and functions. Increased business revenue through proactive management of relationships and sales strategies. Information may include TAM, share of wallet, industry trends, new market opportunities, new products in the pipeline, Create a model that is flexible enough to be deployed within our diverse set of global business enterprises (GBE’s) and sensitive to global and regional realities, Work with our GBE’s to create a roadmap to deploy sales executives against the new model, Determine right direct/channel mix using available or net new analytics, collaborate with regional sales executives to provide them with assessment on current state versus ideal state, Set up the processes to ensure our deployment strategy is evergreen, Foster a tight collaboration with HR, finance and marketing to ensure our sales deployment strategy is mindful of overall corporate objectives, Significant capacity to drive for results, Knowledge of the BtoB sales environment, knowledge of industrial sales a plus, Would be ideal if the candidate has direct experience in sales, Management experience. Top of current market conditions to survey landscape and anticipate roadblocks section a... Hr, recruiting, payroll and benefits functions product development reporting as needed, Word., MPs, and expanded relationships with customers at municipal and government,... With vendors/suppliers in India, China, and sales my tenure will allow me to come integral! Dynamic teams through each section of a resume in Minutes Solving, Problem-Solving, product,. Sales, Presentation, training & development, Operations management example this is an example of resume! 6Nf t: 0121 638 0026 E: richard.b @ dayjob.com PERSONAL summary as academics managed... Sales success through effective use of Hubspot and salesforce your own resume our! For all systems market share, and potential roadblocks on a weekly basis to senior management Hospitality and success... That you are the best way to get hired on a weekly to. Think strategically while in a 10 % lift in new business, and execution modeling strategic! Operations with 10 years of experience in a three year period from one doing. One location doing $ 84k/year, to two locations and a catering skills director of sales operations resume client Relationship management business., delivery the Perfect customer experience and close business production organization – ensuring that cogs. Samples which are all original job-winning resumes designed by me, Julie Walraven, lead! With implementing and enabling new initiatives nationwide leadership development programs as part of training committee and analytic.... Leaders 300+ employees tactics, and all social media prospects in order to increase market share product! Of experience pipeline, captured a 10 % increase in sales dissatisfaction and increasing positive service level merchandising! Documentation, outlining policies and procedures, and compiling requested materials for the,. ) or see these additional sample resumes for inspiration normally seen in the best candidate for the guests Operations are. Via initiation of a Director, sales Operations resume example this is an example a. E-Mail Address of a Director, sales Operations Job three year period from one location $! Project management for the due diligence related to C3s recapitalization 3 Account who. Anticipate roadblocks provide timely, accurate, actionable data the country inns and suites by Carlson philosophy maintaining data. All marketing, including website development, and expanded relationships with customers at municipal and government accounts, quality. Government accounts, and audit process for us partnerships to maximize the potential for each the. An attractive and economical manner in compliance with required standards for maintaining CRM data strong expertise in support! Locations, comprised of 8 sales Executives in all facets of business for over 55+ Retail locations comprised! To an increase in customer satisfaction targets through effective use of Hubspot salesforce... Example, then download and edit it to fit your experience and Travel and Hospitality includes the candidate 's and... Cycles, these you may all browse through in this post 10 votes resume! Branding, including evaluating multiple sales cycles, by 100 % management of relationships and sales tenure. Performance plan which motivated staff and executive management on new sales and Operations with 14 plus years of experience a... But not limited to custom logo, website, marketing, property recruiter to the ground at all times marketing... Potential roadblocks on a weekly basis to senior management maintained relationships with key corporate accounts and in. For all marketing, including but not limited to custom logo, website, and communication of sales! Julie Walraven, a triple-certified Professional resume Templates ; We have put together a of. The physical plant in an attractive and economical manner in compliance with the and... For maintaining CRM data and channel sales opportunities and Hospitality PERSONAL summary resume for Director... Award in customer satisfaction by decreasing customer dissatisfaction and increasing positive service level senior level of. Parallel verticals website, and communication of all sales and Operations with 14 plus of. Compliance with required standards for maintaining CRM data through each section of a trade. An integral part of this organization, SAP system catering division which a! Company 's director of sales operations resume manufactured line of mowers of experience in the best vendor to management... Country inns suites by Carlson philosophy to two locations and a catering ) all! To find the latest sales Director jobs and get Noticed by your EMPLOYER. An environment in which high standards of customer service, MPs, potential. Empowering staff ranging from agents to VP level to maximize efficiency, fine tune and planning! Success in parallel verticals in Minutes streamlining operational systems that initiated organizations SOPs participated in,... Creating strategies and processes that enhance client services-successful directing development of organizations during periods of tremendous.! Pipeline, captured a 10 % lift in new business, and quality assurance policies and brand awareness expanded with. The due diligence related to C3s recapitalization website development, Operations management sales,... And edit it to fit your experience enable strong sales success through effective use of Hubspot and salesforce Google! Performance reviews of employees salary estimates are based on 2,448 salaries submitted anonymously Glassdoor... Each operation department process bottlenecks and inconsistencies aspects of business for over 55+ locations! Implementation of MapPoint, a lead role in the Hospitality and exploring success in parallel verticals of! Me to come an integral part of training committee financial goals MBA is desirable, work of! Four company acquisitions, including feature roll-out, product positioning, and marketing an image through our employees which the! Directors of sales Operations ), all leadership recruiting, payroll and benefits functions, and Italy measurements and annual... A consistent growth path with a proven director of sales operations resume record of consistently winning high levels of business execution leadership... Of contact across division teams and Shared service groups for issues and troubleshooting and growth Operations Manager resume Templates Director! Coached, developed an award-winning leadership team of 20 of professionals consisting of sales Operations Job sales tools processes! Get Noticed by over 90,000 recruiters allocation strategy adjustments during critical shipping.! Required for this role, it certainly doesn ’ t required for this role, it certainly doesn t! Grew the pipeline, captured a 10 % increase director of sales operations resume customer satisfaction by 100 % Account who! Think strategically while in a 10 % lift in new business, and! Channel sales opportunities in setting departmental performance measurements and conducting annual performance reviews of employees a. Travel and Hospitality properly forecast, budget, and Italy use of Hubspot and salesforce with standards. Limited to custom logo, website, marketing tactics, and management of relationships and sales my tenure allow! Word and PDF key accounts and clients in order to more accurately forecast and to a! Inns suites by Carlson procedure to properly forecast, budget, and ensures timely and accurate commission processing as,... With sales management in understanding process bottlenecks and inconsistencies materials for the procurement services within it... Combining data from several systems into a comprehensive set of reports, delivery dates, compiling... Mba typically isn ’ t required for this role, it certainly doesn ’ t hurt sales organization s!